General Ordering Information

Ordering: Our Customer Order Department is open Monday to Friday; 7:30 am to 4:00 pm (PST)
28912 Avenue Paine, Valencia, California 91355
Tel: 800-671-9136, 661-775-2546 | Fax: 800-493-5301

Internet Sales Policy: None of our products may be sold online or on any third-party market channels (including but not limited to Amazon, eBay, Walmart, etc.) without prior written approval and having first signed an NMR Minimum Advertised Price Agreement (MAP). Our Internet Sales Policy can be viewed in full here: https://nmrbrands.com/online-sales-policy/. Failure to comply with this policy will result in account suspension or loss of account with NMR.

MAP Policy: Products in this catalog may not be advertised in any medium or sold on the internet without having first signed an NMR Minimum Advertised Price Agreement (MAP). Advertising in any medium or selling on the internet with or without a signed NMR Minimum Advertised Price Agreement (MAP) will result in purchasing privileges being suspended.

Shipping: All orders are shipped via FedEx or similar carrier. The cost of shipping is added to the invoice. For shipments via Air, please contact Customer Service for details. Customers requesting Collect shipping must provide their carrier account number. All orders are shipped FOB Valencia, CA.

New Account Orders: All new customer order terms are VISA/MasterCard/American Express. If a customer would like to establish credit terms of Net 30 days, please include a completed and signed credit application with your order. Allow 5-7 business days for credit approval; you will be notified by email upon approval. Please ensure that all details are completed in full on the Credit Application, then fax to 800-493-5301.

AQUARIUS & GAMAGO Minimum Order: Minimum order is $200 FOB Valencia, California. Orders below $200.00 are subject to a $25.00 handling charge. 

GSN Minimum Order: Minimum order is $150 FOB Ontario, California. Orders below $150.00 are subject to a $25.00 handling charge. 

Pricing: All prices quoted in our catalog and website are solely for approved wholesale customers.

Canceled Orders: All canceled orders are subject to a $25.00 restocking fee.

Back-orders: Every attempt is made to ship your order complete. In the event of missing items that total $200.00 or more, we will keep a backorder unless advised otherwise at the time of order. 

NSF Checks: A charge of $25.00 will be added to your account for each NSF check issued. We reserve the right to revoke credit privileges to customers who issue an NSF check.

Credit Card Payments: First-time orders for new accounts and reorders for accounts that are on Credit Card terms require a Valid Credit Card when the order is placed. Absent a Valid Credit Card, the order will not be processed until a Valid Credit Card is provided by the customer or the sales representative for the account. Credit Card payments for outstanding account balances will incur a 3% service charge. There is no service charge for credit cards used as payment at the time of shipping.

Shortages: Please check all merchandise carefully upon receipt of your order. In order to receive credit for any shortages and/or damages, claims must be called in within 48 hours of receipt of the order.

Returns: All sales are final.